Consumer Affairs Commission

The Consumer Affairs Commission invites applications from suitably qualified individuals to fill the position of Receptionist, PIDG/RIM 2 (Vacant), with salary of $1,711,060.00 gross per annum.  

Job Purpose:      
                                                                                                                        
Under the general direction of the Office Manager, the incumbent is responsible for attending to visitors, dealing with inquiries received over the phone and face to face and supplying information regarding the organization to consumers.

Key Responsibilities:

Ÿ    Answers, places, screens, and routes all calls to appropriate staff/offices.
Ÿ    Greets and screens visitors to the organization.
Ÿ    Records and relays messages to staff.
Ÿ    Provides visitors with routine information about the Commission and directs them to the relevant staff/office as is necessary.
Ÿ    Maintains a log of personal long-distance calls made by staff and reconciles with telephone bills for payment by the relevant officers.
Ÿ    Keeps abreast of staff movements in and out of organization.
Ÿ    Receives, sorts, and dispatches all mail.
Ÿ    Assists with the preparation of reports and documents for the Commission.
Ÿ    Maintains filling system for resolved complaints.
Ÿ    Monitors and maintains the stock of postal stamps.
Ÿ    Performs any other related duties as is required.

Performance Standards:

Ÿ    High volume of calls answered in a courteous manner and rapidly.
Ÿ    Calls are routed appropriately and in a timely manner.
Ÿ    Messages are accurately recorded and promptly delivered.
Ÿ    Visitors are greeted promptly and courteously.
Ÿ    Adequate supply of postage stamps in stock.
Ÿ    Mail is routed in a timely and appropriate manner.

Special conditions associated with the job:

Ÿ    May be required to interface with hostile clients from time to time.

Required Competencies:

Core Competencies
•    Confidentiality
•    Adaptability
•    Teamwork and cooperation
•    Compliance
•    Integrity
•    Interpersonal skills

Technical Competencies
•    Customer service orientation
•    Verbal and written communication skill
•    Professionalism
•    Initiative
•    Reliability
•    Stress tolerance
•    Competent in the use of Microsoft Office Suite

Minimum Required Education and Experience

•    5 CSEC Subjects including English and Mathematics at Grades I or II
•    Certificate in Telephone Operating from a recognized institution
•    Minimum experience of two (2) years’ work experience in a similar position

Applications accompanied by resumes should be emailed no later than January 31, 2025, to:

            The Finance and Administrative Manager
            Consumer Affairs Commission
            17-19 Connolley Avenue, Kingston 4

            Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note that only shortlisted candidates will be contacted.