Consumer Affairs Commission

The Consumer Affairs Commission is an agency of the Ministry of Industry, Investment and Commerce. It was established to inform, educate and empower consumers to protect themselves in the marketplace. 

The work of the Commission is three pronged.  We engage in market research, provide complaint resolution services and run a vibrant consumer education programme.

The CAC operates under the Trade Act of 1955 and the Consumer Protection Act of 2005.

Mission Statement

TO MAKE JAMAICA A BETTER PLACE BY ENABLING ETHICAL RELATIONS BETWEEN PROVIDERS AND CONSUMERS.

Vision 

In 2030, the CAC is an objective, proactive, responsive and technologically driven Agency that has forged strategic alliances with key stakeholders resulting in responsible consumers and providers understanding and exercising their rights and responsibilities in the Jamaican marketplace.

Values

• Respect
• Commitment to Customer
• Honesty and Integrity
• Professionalism

• We treat all our customers and stakeholders with dignity and respect
• We honour our promises to our customers
• We act with honesty and integrity in all our relationships
• We treat our fellow employees with dignity and respect
• We strive for excellence and professionalism in all our actions